Hathway Sucks Customer Reviews and Feedback
Hathway Cable & Datacom Ltd, initially known as BITV Cable Networks is an Indian cable television service operator in based in Mumbai. It was acquired by Hathway Investments Pvt Ltd in 1999. In June 1993 Business India Television (BITV) Cable Networks Pvt Ltd acquired and operated cable networks in Mumbai, Delhi, Chennai, Kolkata, Ahmedabad, Indore, Pune, Bangalore and Hyderabad under the leadership of Pheroza Billimoria and Roopesh Rao. It has large operations in many cities, including Hyderabad, Mumbai, Pune, Bangalore, Indore and in Kolkata. It has diversified into providing Internet access via cable and was one of the first to do so in Chennai in 1999–2000.
A former employee shares his experience on indeed.com, "Hathway is the worst company. No salary increment. No shift. Wasted the initial 1 years of my career. Lower salaries. Sometimes you have to work for extended hours and you don't get paid for that. Appraisal is so late and less too."
Senior Manager (Former Employee) says"No employee engagement, non existent HR function.Workplace could be beeter. Infra has no Q/QC. payroll and Hr assistance needs attention and follow up. IT team has no supervision. Overall non responsiveness to urgent matters"
Deputy Manager (Former Employee) says"Not good company it was closed in short period no benefits to emp other staff was not cooperative not good work culture no growth salary was as per industries norms."
AGM - Operation, Customer Service (Former Employee) says"Since it is a Cable TV Industry, oneself need to be ruff with language as you need to dealt with Local area Cable Operator. The Day starts with regular work and Report.NilNil"
CS Appellate Authority (Current Employee) says"o Handling the Product, Service & Policy related issues escalated from Small & Medium Enterprise Clients (SME & Top Corporates) o Interact with clients; Business Teams for Escalations, Resolutions, Process Improvements, and Process related data analysis and Daily/Weekly Reporting. o Co-ordinate with Revenue Assurance, Service Marketing and Service Operation’s Head etc to get the client’s issue addressed & resolved. o Ensuring that complete and correct resolution is given to the client’s issues within 3 working days. o Supervising with Regional Service Assurance Teams to ensure Total Client’s Satisfaction to the issues escalated to Appellate Desk through E-mails/Snail Mails/Legal Notices/Demand Notices/Court Orders & Appeals (formatted by TRAI)."
Technical Support Engineer as trainee (Former Employee) says"i was working as a technical support engineer , provide internet service to customer end and coordinate RF department to check cable signal by application software and i learnt that router problem solution ,computer related problem,printer related problem,i was enjoying router with computer related problem ,,8 hrs"
Customer Support Engineer (Former Employee) says"Worst company,No salary increment ,No shift ,Wasted the initial 1 years of my career,Lower salaries,Sometime you have to work for extended hours and you don't get paid for that. Appraisal is so late and less too."
Sr. Accountant (Current Employee) says"Work Culture is not good. In this Company Appraisal is happened every 3rd year, this is the biggest drawback. This is the reason I am looking for change.We are geting Snakcs for late sitting and Lunch and Dinners on Holiday working.We are getting Convenyance for late night."
Sale Executive (Former Employee) says"Hathaway broadband company is a china company. It name and fame not good in market. So its very problem to selling this product. And also salary issues in company"
Assistant Manager Administration (Former Employee) says"Day at Hathway is always at pressure. handling senior management officials is quite a big task. colleagues are not that helpful."
Senior Executive - Accounts & Finance (Current Employee) says"Bad exprnc with Management and seniors. Work culture is very bad as they have not any professional ethics. They need to update their work culture. Management is very bad with dealing with juniors.Salary TimingsNo increment"
ASST PRODUCT MANAGER (Former Employee) says"With the kinf of work culture here in the organzation it is difficult for the employess ....... and the company to grow as a whole ... Need some serious introspection."
Customer Support Executive (Former Employee) says"i learned alot of Technical Knowledge at Hathway.... but there is no co ordination from the other departmentsfree lunches for evry 6monthslong hours"
Assistant General Manager (Former Employee) says"Most of the Cable TV Installation are held by Area Cable Network Owners, it is usual the same day every day. It is same as good as 9 to 6 Jobs. Once in a while it is pressure Job.NonNon"
CUSTOMER SUPPORT ENGINEER (Current Employee) says"Experience here is not so good. Work culture is not friendly. Work is not process oriented. Management not taking care of employees. Learn lots of new thing."
AVP - Operations and Business Development (Former Employee) says"Timings at the job were differential. Lot of travelling in around and out side city. Whole staff was quite coordial in all ways.flexible working hoursa highly aurthodox working environment"
Engineer (Former Employee) says"Not a secure job. Sellerry are not good. No benefits of company. Culture are normal. My experience are good for this job. Network are good of company."
LM Wireman (Current Employee) says"Nice work place it totally a field work.great work place and nice atmosphere of office.office staff is so supportive and my boss so good and friendly person."
Vice President - Human Resources (Current Employee) says"It has been 4 years now in Hathway. This is a disorganised organisation which has now been organised over a period of last 4 years. It has taken a lot of time to build in the required organisation culture. Employee Engagement activities have been done in the last 4 year to bring in the bonding between each and every department in the organisation. Since this is a cable industry we have lot of IR/ER issue and challenges with respect to JV partners who are mostly political people who run the JV Business.Self MotivatedIncrement does not happen every year."
Sr.Technical support associate (Former Employee) says"I have not found a typical day at my work place when i was at work place, i Learned lot more things with this organisation and with customer which i was not know other technical aspects and learning it is a good experience in my future life, and management was good and very supporty for they employees and more every our co-workers very helpful and helping when we are in troubleshoot the problems with customer and very nice persons in this organisation i am very much thankful to this organisation."
Internal Auditor (Former Employee) says"A very challenging job, having in control all the departments. Ensure their performance and productivity.A very good place for sports and cultural talents.Good coordination among the team."